Help & Info
Shipping & Delivery
1. Shipping Times: Sonulab offers shipping with varying delivery times based on the destination.
For example: Standard and expedited shipping ranges from a few business days for local areas to about two weeks for international deliveries.
2. Shipping Costs: These are calculated based on the destination and weight, with promotional offers such as free shipping for orders over a certain amount.
3. Order Tracking: Tracking is included with every purchase, and a tracking number is provided after shipping confirmation.
4. Limitations: Customs delays or issues related to incorrect addresses are the responsibility of the buyer, but support information is provided to help correct any errors.
Returns & Exchanges
1. Return Policy: Sonulab accepts returns within 30 days of delivery for products in their original condition, including packaging and purchase receipt.
2. Excluded Products: Some items, such as customized products or digital software, may not be returnable.
3. Return Procedure:
•The buyer must contact customer support to receive return authorization.
•Return shipping costs are generally the responsibility of the buyer, unless specified otherwise.
4. Refunds: We issue refunds within a maximum of 7 business days from the receipt and verification of the return.
Faq
Shipping times vary based on the chosen method and destination. Generally:
•Standard (Italy): 5-7 business days.
•International: 7-14 business days.
Shipments are processed on business days (Monday to Friday).
Yes, after the order is processed, you will receive an email with the tracking number and a link to monitor the shipment.
Yes, shipping is free for orders over €150.00.
What happens if my package is delayed?
Delays may occur due to customs or other external factors. Contact us for assistance if your order does not arrive within the expected timeframe.
What payment methods are accepted?
We accept the following payment methods:
•Credit and debit cards (Visa, Mastercard).
•PayPal.
•Bank transfers.
Can I modify or cancel an order?
If the order has not yet been processed, you can modify or cancel it by contacting our customer service as soon as possible. Once shipped, it can no longer be modified.
How do I know if my order has been confirmed?
You will receive a confirmation email immediately after completing the payment. If you do not receive the email, check your Spam folder or contact us for assistance.